Dispatch and Delivery

PLEASE DO NOT ACCEPT DELIVERY OF A DAMAGED PARCEL

TAKE A PICTURE OF THE PARCEL AND CONTACT US IMMEDIATELY: sales@bikez4all.com Tel: +39 (0171) 911383

In order to ensure prompt and timely delivery to our valued customers, Bikez4All, online store cooperates with the best express delivery services available. Delivery services are selected according to the destination of your shipment, as well as the type of the product(s) being shipped.

The final cost of the shipment will be listed in your “Shopping Cart” before the payment and will be added to the total amount of your order on the “Checkout Screen”.

The total amount will be charged to you.

No additional amount should be paid to the courier at the moment of delivery.

Order processing


Orders are processed between 9:00 and to 16:00 GMT/UTC +1, Monday to Friday. Orders placed after 12:00 on Friday will be processed the following Monday.

Please be aware that first-time buyers may encounter processing delays due to necessary identity and information clarification.

Keep an eye on your order


In order to review and verify the information related to your order, please log in into your account on our online store and click on “My Orders”, then just click on your order number to view its details.

In order to follow the initial progress of your order through our system, you can view its "Status" beside each order code in the section "My Orders". Once the package has been sent, you will receive the tracking number. You can enter this number on the courier's homepage to track the real-time shipping status of your order from the initial shipment until its delivery.

Delivery times


Generally, shipments within continental Italy are delivered within three working days from the time of despatching.

Shipments to the rest of the European Union take approximately five working days. Shipments to the rest of the world take approximately seven working days (not accounting for customs delays).

Duties and taxes


All sales are made with Italian VAT

Outside the European Union


Sales might be subject to local import taxes or customs duties that will be determined when the package reaches the country of destination. Such customs duties are solely payable by the receiver of the package, who will pay said fees to the courier or to the proper governing authorities.

Failure to clear customs


The onus is on the customer to ensure that their package clears customs by providing customs with all the necessary information and/or fees. If your package does not clear customs, it will be returned to our warehouse at customer’s expense.

See our “Return Policy” for more information.